How to Submit an IT Support Ticket

Whenever you encounter a technical issue (hardware, software, or access problem), submitting a support ticket ensures timely help.

Steps:

1. Log into the KACE or IT Service Portal using your company credentials.
2. Click on “New Ticket” or “Submit a Request.”
3. Select the type of issue (e.g., Software, Hardware, Access).
4. Fill in the required details:
   • Description of the problem
   • Device name/ID (if applicable)
   • Steps you have already tried (if any)
   • Attach screenshots or error messages when possible
5. Click “Submit” and monitor your ticket dashboard for updates.

Tip: Please be as detailed as possible to avoid back-and-forth delays!