Eythan Goh

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  • Banking Frequently Asked Questions (FAQ)

    ## Frequently Asked Questions (FAQ) Internet Banking ### Q. Who can open an account online? **A.** Online account opening is available to all existing individual customers who have any accounts (su...

  • How to Submit an IT Support Ticket

    Whenever you encounter a technical issue (hardware, software, or access problem), submitting a support ticket ensures timely help.Steps:Log into the KACE or IT Service Portal using your company cre...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...